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Customer Care Policy

Customer care policy are certain codes of conduct in written form to be followed by employees. We do our best to always give each and every customer a great online experience and exceptional service. If something does go wrong, however, we do our very best to put things right for you. Please use our contact link at the bottom of the page if you have any concerns about the service you have received. 


Canadian Pharmacy Online customer care  policy is a top priority of Canada Pharmacy. All our Canadian Pharmacy Online customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.

We do our our best to make sure we provide each and every always every customer great service to meet their product requirements.  Staff members are responsible for providing the best customer service possible and are empowered to make decisions that will
ensure the best experience for each customer while balancing the needs of the individual with the overall needs of their medication from online support agents to order processors and our order fulfilling  internationally contracted pharmacists.

When answering a customers request our employees will identify him or her self. All staff are required to wear masks so that customers can recognize we take every precaution to safely process their orders.

Any customer who has a concern about the service received or about our customer care policy are encouraged to contact us directly using our online contact link.

Lowest Price Guarantee

Not only do we want your online medication shopping experience to be enjoyable, but we want you to be confident you’re always going to get an unbeatable lowest price available price on all of our prescription products. If you find your medications for less at any other online mail order pharmacy, please let us know we will match it or beat it by providing you an additional discount. Offer is subject to the following terms and conditions:

Just show us proof of the lower advertised price and give us a chance to verify it.

Lowest price Guarantee Canada Pharmacy

Price Guarantee Conditions 

  • Guaranteed lowest prescription price is only valid at the time of purchase or sale
  • Canadian Pharmacy Online Guarantee does not apply to as-is prescription products, limited quantity prescription products,
    limited time offers, discontinued or exclusive prescription products, rewards or points programs, commercial and/or
    manufacturer pricing, bid pricing, membership pricing, group or club pricing, errors, or pricing not otherwise generally available to the public
  • The Price Guarantee applies only to reasonable quantities for personal use
  • Customer-care-policy do not match prices offered on Black Friday, Cyber Monday and/or Boxing Day. However, during these special offers visit our website to find the lowest prices on any prescription medications  
  • Customer-care-policy will match the current advertised prescription price and give you an additional discount
  • Prescription medication  must be identical and in stock at the time of placing any order with a licensed mail order pharmacy
  • Prescription medication must be in same quantity, same country of manufacture, same pack size, same strength and same quality
  • Prescription medication must be new. Customer-care-policy cannot match price of any used, short expiry or expired prescription products
  • Prescription medication must be from a reputable licensed pharmacy from regulated body in country of origin 
  • Price match can only be issued when you purchase from our online  website
  • Customer-care-policy will only match a current advertised price.
  • Products must be identical and in stock at the time of placing an order with a Canadian mail order pharmacy. 
  • Medications must be authentic by brand, size and sold by same manufacturer, same country of origin manufacture,
    same packet size, same strength and the same quantity).
  • Medication must be new as we are unable to match the price of any used, limited expiry or any expired medication.
  • Price match can only be issued when you purchase from our online website. 

Prescription Medication Selection

Canada Online Pharmacy carries a wide selection of top branded and generic prescription drugs to cover all your needs.
We ship customer orders to all countries and destinations of the world. We also carry a wide selection of over-the-counter medications
and pet medications.

Please do not hesitate for asking any inquiry which is not existing on our product catalog

Contact us today for a quote on any of your custom needs or simply ask a question. Contact us

Quality Products At An Unbeatable Price

All our pharmacists are bound by codes of professional ethics and conduct by putting our customers health and well being first. Our team of international pharmacists has accredited the process we use to produce our standards, competency frameworks and guidance, validating our robust approach to verify your prescription; make sure that the prescribed dosage, medicine quantity and direction of intake is correct. Our team of professional licensed pharmacists review your doctor’s details from the date of prescription issued to you, your address, license number, contact details and signature to make sure everything meets our verification process. Only after completing the verification of your prescription and physicians details we will proceed to our next step of filling your order. 

Prior to shipping your order our international licensed pharmacists will double check all the order details in order to ensure that everything meets our professional standards of conduct. Upon final verification, all orders are securely packaged and ready to be shipped.

Our Payment Options

We have several payment options available.

Direct Bank Wire Transfer
Western Union International Money Order

Guaranteed Free Delivery Service

The deal is very clear. We make a FULLY GUARANTEED DELIVERY on your behalf. This means if any orders do not arrive, all
your risk is at our side. So at no additional cost to you, we shall resend your order again.